Answers by eMachinesSM
"How-to" support for your technology needs 24 hours a day, 7 days a week.
Whether you're a novice or a pro in computing and electronics, you may need some technical support occasionally. Answers by eMachinesSM is a telephone service that will provide answers to all of your "how do I" questions on eMachines products and software—but our dedication to our customers doesn't end there!
Use this unique service to get answers that go beyond eMachines products,
from changing the batteries on a smoke detector to downloading pictures from
your camera. This service delivers quick and easy-to-understand solutions to
your technology issues, whenever you need them. Our representatives have
advanced industry knowledge of all major brands and their merchandise!
Service Increments Available:
Whether you're buying Answers by eMachinesSM services as a gift for dad, grandma, a friend or yourself, we have three money-saving options:
Answers by eMachinesSM
90 Minutes
$12999
Answers by eMachinesSM
1 Year — 15 Incidents
$19999
To Order:
Call 800-237-6483 |
To Use:
Call 877-721-7314 |
Subscribers to our Answers by eMachines
SM service should call 877-721-7314 for assistance with their covered technology. Our experts are available 24 hours a day, 7 days a week. Long-distance charges may apply, depending on your calling area.
OR
Live Chat is available 7 days a week, from 3 AM to 12 midnight PT.
Cards and unused minutes expire one year from the date of issue or on the earliest date permitted under applicable law, whichever occurs later. Toll-free number valid in U.S. only.
Any unused minutes will remain in the recipient's account except where required by law. Cards are not redeemable for cash except where required by law. Gateway US Retail, Inc. reserves the right to change these terms and conditions from time to time at its discretion. We cannot replace lost or stolen cards except where required by law. Cards are non-transferable.
The above specifies the products currently supported by Answers by eMachines. Gateway US Retail, Inc. may change the supported products at its discretion. Answers by eMachines includes tutorial assistance with installation, integration, and product functionality. Technicians will attempt to provide assistance with supported products but may not be able to resolve all issues presented. Gateway US Retail, Inc. is not responsible for any hardware or software failures that could result from this service.
