We Care About Your Experience With Us!
We work hard to make your service experience easy. And that means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you throughout the U.S. and Canada, whenever you need us. Here are some of the ways our Customer Care team is ready to help:

Customer Care Call Center

Our Call Center team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if necessary. Our goal is to solve your problem on the first call so you can get back to enjoying your eMachines product.

Contact a Customer Care representative by live chat, e-mail or phone.

Prevent crashes caused by hardware and software conflicts. Get vulnerability protection, security alerts and software updates. To learn more, read the BigFix® page of our Customer Care section.

This innovative program gives you a fast and easy way of solving your computer problem. If your Customer Care representative concludes that your equipment needs a new part, it will be shipped to your door along with simple, step-by-step instructions on how to replace the defective part.

Contact a Customer Care representative by live chat, e-mail or phone.

If you are not comfortable replacing defective parts on your own, our Depot Repair team is at your service. A Customer Care representative will help you determine the problem and issue you a return merchandise authorization (RMA) and call tags for pick up. We pay for round-trip freight and can even supply the necessary packaging, if needed. Then, simply ship your unit to our repair facility and we'll restore it to working order and deliver it back to your home or business.

Contact a Customer Care representative by live chat, e-mail or phone.

We are proud to offer a nationwide network of Authorized Service Centers, giving you convenient access to expert repair services. Simply take your in-warranty unit to your nearest Authorized Service Center for diagnosis and repair and then pick it up when it is ready.

Please Note: Authorized Service Center repairs are only available for desktop PCs.

Contact a Customer Care representative by live chat, e-mail or phone.